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TERMS & CONDITIONS

Website Terms and Conditions

 

We are Rita’s Beauty Treatments ("our", "us" etc).

These terms and conditions are the contract between you and us. By visiting or using our website, you agree to be bound by them.

Our address is Delta House Business Centre, 175-177 Borough High Street, London, SE1 1HR.

These are the agreed terms

1.Definitions
 
“Content”

means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations.

"Intellectual Property"

means intellectual property owned by us, of every sort, whether or not registered or registrable in any country, including intellectual property of all kinds coming into existence after today; and including, among others, patents, trademarks, unregistered marks, designs, copyrights, software, domain names, discoveries, creations and inventions, together with all rights which are derived from those rights.

"Intellectual Property"

You agree that at all times you will:

1.1 not do anything which does or might reduce the value of our Intellectual Property or challenge our ownership of it.

1.2 notify us of any suspected infringement of our Intellectual Property;

1.3 so far as concerns Content made accessible by us to you, you will not: copy, or make any change to it or any part of it; use it in any way not anticipated by this agreement; give access to it to any other person than you; or, in any way provide any information about it to any other person or generally.

1.4 not use our Intellectual Property except directly as intended by this agreement or in our interest.
 

3.Disclaimers and limitation of liability

3.1 The law differs from one country to another. This paragraph applies so far as the applicable law allows.

3.2 All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.

3.3 You are advised that Content may include technical inaccuracies or typographical errors. We would be grateful if you bring any that you find to our immediate attention.

3.4 Our website contains links to others. We have neither power nor control over any other websites. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website or from your buying services or goods via such a website.

3.5 Our website is provided “as is”. We make no representation or warranty that it will be:


   3.5.1 useful to you;

   3.5.2 of satisfactory quality;

   3.5.3 fit for a particular purpose;

   3.5.4 available or accessible, without interruption, or without error.

3.6 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from our website.

3.7 We shall not be liable to you for any loss or expense which is:


3.7.1 indirect or consequential loss; or

   3.7.2 economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.


3.8 This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999 as well as to ourselves.
 

4.Cancellations

4.1 When you book a treatment session with us, we reserve our time especially for your treatment. If you cannot attend your appointment, please let me know as soon as possible.

4.2 Any appointment that is cancelled with less than 24 hours of notice before the treatment time, including those not attended at all, may not be rebooked or rescheduled.
 

5.Booking Fees

We require clients who book treatments that are longer than 90 minutes to pay a non-refundable booking fee of 50% of the cost of the treatment in advance.
 

6.Patch Tests

Patch tests are required for some treatments that we carry out. We ask that when you book an appointment that requires a patch test, please ensure that the duration is long enough to be able to take the test.
 

7.Shellac Breakdown

Although we aim to provide the best service possible, Shellac breakdown does sometimes happen. If you experience a breakdown within the first 7 days after your treatment, please let us know as soon as possible, providing a photograph. We will not issue refunds or reapplications without proof that your breakdown happened within 7 days.
 

8.Miscellaneous matters

8.1 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

8.2 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

8.3 Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery. If delivered by hand, it shall be deemed to have been delivered on the day of delivery. If sent by post to the correct address, it shall be deemed to have been delivered within 96 hours of posting.

8.4 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

Privacy Notice

This is the privacy notice of Rita’s Beauty Treatments ("we", "our", or "us").

If you have any concerns about this notice or your privacy, please contact us.

Our address is Delta House Business Centre, 175-177 Borough High Street, London, SE1 1HR.

Our e-mail address is info@ritasbeauty.co.uk
 

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. We tell you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (the Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
 

1. Data we process

We may collect, use, store and transfer different kinds of personal information about you. We have collated these into groups as follows:

“Identity Information” includes information such as your first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

“Contact Information” includes information such as your address, email address, telephone numbers and any other information you have given to us for the purpose of communication.

“Transaction Information” includes details about payments or communications to and from you and information about products and services you have purchased from us.

“Technical Information” includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

“Marketing Information” includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
 

2. Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We do not collect any special personal information about you.
 

3. If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
 

4. Information we process because we have a contractual obligation with you

When you buy from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process Identity Information, Contact Information and Transaction Information.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

5. Information we process with your consent

Through actions when otherwise there is no contractual relationship between us, such as when you browse our website or when you sign up to receive our newsletter, you provide your consent to us to process personal information that includes Identity Information, Contact Information and Technical Information.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us. However, if you do so, you may not be able to use our website or our services further.

 

6. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:
 

  • whether the same objective could be achieved through other means

  • whether processing (or not processing) might cause you harm

  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so


For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business

  • responding to unsolicited communication from you to which we believe you would expect a response

  • protecting and asserting the legal rights of any party

  • insuring against or obtaining professional advice that is required to manage business risk

  • protecting your interests where we believe we have a duty to do so
     

7. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.
 

Uses of information
 
8. Information when you book a treatment

Booking is a strong indication of intention to enter into a contract with us. When you do so, we process your data under the basis of Contractual Obligation.

In order to provide you with our services, we must process Contact Information and Identity Information, and information about your desired treatment.

When you book over the telephone or in-person, you do so with us directly. You provide us with this information.

When you book a treatment through our website, you do so through a third party application, Treatwell. The pages on their website may be branded consistently with our own, but we do not control them. Treatwell passes the necessary information to us.

Information about your method of payment when you pay online is never taken by us or transferred to us through our website. Our employees and contractors never have access to it. We are only told whether payment has been successful or not.

More information about Treatwell can be found at www.treatwell.co.uk/info/terms-of-use/

9. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

 
10. Cookies

Our website uses cookies for security purposes and to track which pages you visit.

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Cookies are placed by software that operates on our servers, and by software operated by third parties whose services we use. For example, our website hosting provider, Wix.com, uses cookies for security purposes.

Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

 

11. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

This information is Technical Data, recorded for security purposes. Theoretically, if combined with other information we know about you from previous visits, the data possibly could be used to identify you personally.
 

Other matters
 
12. Data may be processed outside the European Union

Our business is based in the UK.

Our website hosting provider, Wix, is based in Israel. Israel is considered by the European Commission to offer an adequate level of protection for the personal information of EU Member State residents.

Your personal information may be stored through Wix’s data storage, databases and the general Wix applications. Data is stored on secure servers behind a firewall.

Your data may be maintained, processed and stored by Wix and their authorised affiliates and service providers in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law.

Wix affiliates and service providers that store or process your data on Wix’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their legal jurisdiction.

Wix’s full privacy policy can be viewed at: https://www.wix.com/about/privacy
 

13. Control over your own information

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes.

At any time you may contact us to request that we provide you with the personal information we hold about you.

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

14. Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We may keep personally identifiable information associated with your message, such Identity Information and Contact Information so as to be able to respond to you.
 

15. Complaining

If you are not happy with our privacy policy or if you have any complaint then you should tell us.

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

16. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required:

  • to provide you with the services you have requested;

  • to comply with other law, including for the period demanded by our tax authorities;

  • to support a claim or defence in court.

 

17. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

18. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records you can download a copy below. 

Last reviewed 2 January 2019

Privacy
TERMS
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